Tuscan Unfiltered Privacy Policy

1. Introduction

Tuscan Unfiltered Travel Agency by Mirelya Srl (hereinafter referred to as “Tuscan Unfiltered”, “the Agency”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data in accordance with applicable European and Italian data protection laws, including Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

visit our website;
contact us via forms, email, WhatsApp or social media;
request information;
book experiences or travel services;
interact with our advertising campaigns or marketing tools.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

LAST UPDATED: May 2026

2. Data Controller

Tuscan Unfiltered Travel Agency by Mirelya Srl

Registered Office: Piazza Massimo D'Azeglio 45, 50121 Florence (FI) – Italy
Operational Office: Via del Commercio 44, 44121 Ferrara (FE) – Italy
VAT Number: 07530480487
Authorization Number: 72498 dated 08/04/2026 – Ferrara
Email: mirelyaflorence@gmail.com
Phone: +39 392 3891779

3. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identification Data

name and surname;
nationality;
date of birth (where required);
billing information.

Contact Data

email address;
phone number;
WhatsApp contact.

Booking & Travel Information

requested experiences;
booking preferences;
accommodation details for pickup organization;
travel dates;
special requests.

Health & Dietary Information

Only where voluntarily provided by the guest:

allergies;
food intolerances;
dietary requests;
mobility-related information relevant to the experience.

Technical & Navigation Data

IP address;
browser type;
device information;
pages visited;
navigation behavior;
cookies and tracking technologies.

Marketing & Analytics Data

We may collect data through:

Google Analytics;
Meta/Facebook Pixel;
remarketing tools;
CRM and automation systems;
newsletter or marketing integrations.

4. How We Collect Data

We collect personal data:

directly from you;
through website forms;
through booking requests;
through WhatsApp conversations;
via email communications;
through cookies and analytics tools;
through advertising platforms;
through social media interactions.

5. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Contractual Necessity

To:

manage bookings;
organize experiences;
provide customer assistance;
process payments;
coordinate travel-related services.

Legal Obligations

To comply with:

tax obligations;
tourism regulations;
accounting requirements;
public authority requests.

Legitimate Interest

To:

improve our services;
protect the security of the website;
prevent fraud or abuse;
analyze website performance.

Consent

Where required, including for:

marketing communications;
cookies and tracking technologies;
photography and video usage;
newsletter subscriptions.

6. Purposes of Processing

Your data may be processed for the following purposes:

managing travel and experience bookings;
responding to inquiries;
customer support;
organizing transportation and logistics;
coordinating experiences with suppliers and partners;
complying with legal obligations;
improving website performance;
sending marketing communications (where consented);
creating audience analysis and advertising campaigns.

7. Sharing of Personal Data

Your personal data may be shared with trusted third parties strictly when necessary for the execution of the requested services.

These may include:

restaurants;
wineries;
local guides;
accommodations;
transportation partners;
payment providers;
technical service providers;
CRM and analytics platforms;
legal or tax advisors.

All third-party providers are expected to process data in accordance with applicable laws.

We do not sell personal data.

A sentence that should honestly be the bare minimum in modern civilization, yet here we are needing to explicitly write it.

8. International Data Transfers

Some third-party tools or providers used by Tuscan Unfiltered may process data outside the European Economic Area (EEA).

Where applicable, such transfers are carried out in accordance with GDPR requirements and appropriate safeguards.

9. Data Retention

Personal data will only be retained for as long as necessary for:

fulfilling contractual obligations;
complying with legal requirements;
resolving disputes;
enforcing agreements;
marketing purposes where consent has been provided.

Retention periods may vary depending on the type of data and legal obligations.

10. Data Security

Tuscan Unfiltered adopts appropriate technical and organizational measures to protect personal data against:

unauthorized access;
accidental loss;
misuse;
disclosure;
alteration.

However, no online system can guarantee absolute security.

The internet remains humanity’s favorite combination of extraordinary innovation and permanent vulnerability.

11. Your Rights Under GDPR

You have the right to:

access your personal data;
request correction of inaccurate data;
request deletion of your data;
restrict processing;
object to processing;
request data portability;
withdraw consent at any time;
lodge a complaint with the competent supervisory authority.

Requests may be submitted via email using the contact details provided above.

12. WhatsApp & Direct Communications

Guests may contact Tuscan Unfiltered via WhatsApp for operational or booking-related communications.

By initiating contact through WhatsApp or similar platforms, you acknowledge that such communications may involve third-party services not directly controlled by Tuscan Unfiltered.

13. Photography & Video Content

Photos and videos may occasionally be captured during experiences for marketing and promotional purposes.

Such content will only be used where the guest has provided appropriate consent.

Guests who do not wish to appear in photos or videos may communicate this preference at any time.

14. External Links

This website may contain links to third-party websites or services.

Tuscan Unfiltered is not responsible for the privacy practices or content of external websites.

15. Changes to This Privacy Policy

Tuscan Unfiltered reserves the right to update or modify this Privacy Policy at any time.

The updated version will be published on this page with the revised update date.

16. Contact Information

For any privacy-related request or inquiry, please contact:

Tuscan Unfiltered Travel Agency by Mirelya Srl

Email: mirelyaflorence@gmail.com

Phone: +39 392 3891779